Call Center Manager

Energy Innovation Corp; El Paso (TX); On-site; USD 82,000 - 125,000; Full time

Benefits offered by this job

Mentorship

Clear ladder

Real benefits

Flexible contract days

Job summary

Disney is seeking a Call Center Manager in El Paso, TX. This contract role oversees customer success strategies, referral programs, and revenue-focused KPIs to drive growth and retention. You’ll own territory plans and collaborate across teams to ship fast.

Right now is a strong time to apply, as the review queue moves quickly and mentorship, a clear ladder, real benefits, and flexible contract days are provided.

Qualifications

• 8+ years of experience across sales and marketing cycles.
• Fluency in Account Management and Customer Journey Mapping.
• Strong focus on quality and output consistency.
• Comfort being accountable in a contract role.
• Excellent multitasking without sacrificing quality.
• Confident presenting ideas to stakeholders at all levels.
• Collaborative mindset that eases managerial reviews.

Responsibilities

• Stitch together a referral program Disney customers want to share.
• Pitch upsells that feel like favors, not invoices.
• Set and monitor KPIs tied to revenue, retention, and acquisition cost.
• Decode why TX buyers say yes and double down on it.
• Build territory plans that maximize coverage across El Paso, TX.
• Rewrite the one-pager until an El Paso stranger gets it in ten seconds.
• Walk the El Paso, TX territory and know it better than the map.
• Stand up email sequences that get opened, not buried.

Skills

Account Management

Customer Journey Mapping

Quality & consistency

Contract role accountability

Multitasking

Stakeholder presentation

Collaborative team player

Job description

We reward hustle, creativity, and Change Management mastery, and our Call Center Manager role gives you the platform to prove it. At Disney, a contract Call Center Manager earns $82,000 - $125,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Stitch together a referral program Disney customers want to share
• Pitch upsells that feel like favors, not invoices
• Set and monitor KPIs tied to revenue, retention, and acquisition cost
• Decode why TX buyers say yes and double down on it
• Build territory plans that maximize coverage across El Paso, TX
• Rewrite the one-pager until an El Paso stranger gets it in ten seconds
• Walk the El Paso, TX territory and know it better than the map
• Stand up email sequences that get opened, not buried

What You'll Bring

• Resilience measured across 8 years of sales marketing cycles
• Fluency across Account Management and Customer Journey Mapping, with strong opinions on both
• A keen eye for quality and consistency in your output
• Comfort being accountable for a boldly-pragmatic outcome in a contract role
• Strong multitasking ability without sacrificing quality
• Comfortable presenting ideas to stakeholders at every level
• A collaborator who makes the manager review feel less like an exam

Somewhere between a startup and an institution, Disney has spent years perfecting Account Management for clients all over El Paso, TX. As a Call Center Manager, you'll have a real voice in shaping how the sales marketing team operates.

The $82,000 - $125,000 we offer comes attached to mentorship, a clear ladder, real benefits, and flexible contract days you can plan around.

Right now is a strong time to apply, as our review queue is moving quickly.

Ready for a new challenge? our sales marketing team is waiting for your application.