Call Center Manager

Citigroup; Kearney (NE); Remote; USD 84,000 - 128,000; Full time

Job summary

Citigroup is seeking a Call Center Manager to drive qualified leads and contracts from a remote-based team in Kearney, Nebraska. This role focuses on owning outcomes, mentoring a fast-moving group, and leveraging data from Live Chat Support.

Compensation ranges from $84,000 to $128,000 annually, with a benefits package and flexibility to live in Kearney, NE. The position emphasizes collaboration, market insights, and delivering results that meet quarterly quotas.

Qualifications

• 7+ years owning outcomes, not just completing tasks.
• Written communication clear enough to survive a forwarded email chain.
• Experience presenting to manager leadership.

Responsibilities

• Brief the Call Center Manager team on what's working in this week's market.
• Own the post-sale check-in that turns clients into references.
• Mine Live Chat Support data for the thoughtfully-bold story that wins the room.
• Build landing pages that turn Kearney curiosity into demo bookings.
• Read the sales marketing market and reposition the offer when it shifts.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Build the Multitasking report leadership checks before the NE review.

Skills

Outcomes ownership

Written communication

Presentation skills

Remote cadence

Tools

Freshdesk

Job description

At Citigroup, the Call Center Manager is the engine behind every qualified lead and every signed contract. At Citigroup, a remote Call Center Manager earns $84,000 - $128,000, owns meaningful projects, and grows with a team that ships fast.

Key Responsibilities

• Brief the Call Center Manager team on what's working in this week's market
• Own the post-sale check-in that turns clients into references
• Mine Live Chat Support data for the thoughtfully-bold story that wins the room
• Build landing pages that turn Kearney curiosity into demo bookings
• Read the sales marketing market and reposition the offer when it shifts
• Negotiate pricing and close deals that meet or exceed quarterly quotas
• Build the Multitasking report leadership checks before the NE review

What You'll Bring

• Comfort with the remote cadence of a Kearney-based operation
• Written communication clear enough to survive a forwarded email chain
• 7+ years owning outcomes, not just completing tasks
• Fluency in Freshdesk earned the hard way, not just from a tutorial
• Demonstrated comfort presenting to manager leadership

Our unhurried approach to sales marketing has made Citigroup a go-to choice for companies throughout NE. We build an environment where quality-obsessed ideas get tested quickly and credit is shared fairly.

The package is honest: $84,000 - $128,000, a benefits plan that works, mentorship that lasts, and the flexibility to live in Kearney, NE.

This req breathes: refreshed hours ago and still very much alive.