Call Center Manager

Colliers International; Chattanooga (TN); On-site; USD 80,000 - 114,000; Full time

Job summary

Colliers International in Chattanooga, TN is seeking a Call Center Manager to own the full sales cycle from first touch to close. The stated floor of $80,000–$114,000 reflects market potential, with 6+ years of sales and marketing ownership likely to push your growth.

You will mentor junior reps, optimize QA monitoring and churn reduction, and align ad spend with revenue. This fast-paced role blends customer obsession with Colliers-scale workflows and an ownership mindset that treats company

Qualifications

• Mentor junior reps while sustaining performance.
• Hands-on QA Monitoring to reduce churn.
• Owns sales and marketing ownership with financial accountability.

Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops.
• Hunt for partnership angles no one in Chattanooga, TN has tried.
• Carry the booth conversation past small talk into next steps.
• Track pipeline performance and report results to leadership each week.
• Stand up email sequences that get opened, not buried.
• Close the loop between ad spend and revenue, dollar for dollar.
• Mentor junior reps on outreach cadence and objection handling.

Skills

Mentoring

QA Monitoring

Churn Reduction

Ownership

Sales experience

Job description

As a Call Center Manager on our small-but-mighty go-to-market team, you will own the full sales cycle from first touch to close. The $80,000 - $114,000 is the floor, not the ceiling; with 6 years and sales marketing ownership, this Colliers International role keeps rising.

Key Responsibilities

• Tune the ad creative until the sales marketing cost-per-lead drops
• Hunt for partnership angles no one in Chattanooga, TN has tried
• Carry the booth conversation past small talk into next steps
• Track pipeline performance and report results to leadership each week
• Stand up email sequences that get opened, not buried
• Close the loop between ad spend and revenue, dollar for dollarMentor junior reps on outreach cadence and objection handling

What You'll Bring

• The patience to mentor without taking over the keyboard
• Roughly 6+ years operating in a similar Call Center Manager position
• Hands-on command of QA Monitoring, with Churn Reduction as a close second
• Familiarity with Colliers International-scale workflows, or the appetite to reach them
• The kind of ownership that treats the company's money like your own

The story of Colliers International is really the story of Chattanooga, TN betting on a customer-obsessed idea about sales marketing and being proven right. We pair junior and senior folks on purpose so Customer Satisfaction Surveys knowledge stops hoarding in one head.

Your 8 of experience earn you $80,000 - $114,000 here, alongside mentorship and a fast track into senior sales marketing roles.

Nothing stale here: the Call Center Manager slot was re-confirmed open earlier today.