Remote Call Center Leader — Drive Growth & Quotas

Citigroup; Kearney (NE); Remoto; USD 84.000 - 128.000; Tempo pieno

Descrizione del lavoro

Citigroup is seeking a Call Center Manager to drive qualified leads and contracts from a remote-based team in Kearney, Nebraska. This role focuses on owning outcomes, mentoring a fast-moving group, and leveraging data from Live Chat Support.

Compensation ranges from $84,000 to $128,000 annually, with a benefits package and flexibility to live in Kearney, NE. The position emphasizes collaboration, market insights, and delivering results that meet quarterly quotas.

Competenze

• 7+ years owning outcomes, not just completing tasks.
• Written communication clear enough to survive a forwarded email chain.
• Experience presenting to manager leadership.

Mansioni

• Brief the Call Center Manager team on what's working in this week's market.
• Own the post-sale check-in that turns clients into references.
• Mine Live Chat Support data for the thoughtfully-bold story that wins the room.
• Build landing pages that turn Kearney curiosity into demo bookings.
• Read the sales marketing market and reposition the offer when it shifts.
• Negotiate pricing and close deals that meet or exceed quarterly quotas.
• Build the Multitasking report leadership checks before the NE review.

Conoscenze

Outcomes ownership

Written communication

Presentation skills

Remote cadence

Strumenti

Freshdesk

Descrizione del lavoro

Citigroup is seeking a Call Center Manager to drive qualified leads and contracts from a remote-based team in Kearney, Nebraska. This role focuses on owning outcomes, mentoring a fast-moving group, and leveraging data from Live Chat Support.

Compensation ranges from $84,000 to $128,000 annually, with a benefits package and flexibility to live in Kearney, NE. The position emphasizes collaboration, market insights, and delivering results that meet quarterly quotas.