Call Center Manager

Energy Innovation Corp; Monroe (LA); On-site; USD 82,000 - 128,000; Full time

Benefits offered by this job

Mentorship program

Flexible work options

Benefits

Job summary

The Carlyle Group in Monroe, LA seeks a Call Center Manager with a proven track record in sales and marketing leadership. You will own territory plans, drive outbound engagement, and guide win-back strategies while coordinating with external partners to deliver on time and on budget.

As a leadershi p role, you will mentor teammates, adapt to the local market, and manage flexible schedules to meet demand. The position offers mentorship, benefits, and a supportive growth path.

Qualifications

• Experience in outbound sales/lead generation.
• Ability to mentor and coach junior teammates.
• Strong communication and relationship-building in a sales context.

Responsibilities

• Develop territory plans to maximize Monroe coverage.
• Move conversations beyond initial talk to concrete next steps.
• Plan win-back campaigns for churned logos.
• Pursue partnership opportunities in the Monroe market.
• Coordinate with agencies and vendors to deliver campaigns on time and on budget.
• Build and nurture relationships with prospects in Monroe, LA.

Skills

Cold Calling

Live Chat Support

Mentorship

LA Market Familiarity

Flexibility / Travel

Collaboration

Job description

Most marketers wait for leads; the Call Center Manager we want at Carlyle Group goes out and manufactures them. This Call Center Manager job in Monroe converts 6 years of experience into $82,000 - $128,000 and standing influence over the work.

Key Responsibilities

• Build territory plans that maximize coverage across Monroe, LA
• Carry the booth conversation past small talk into next steps
• Turn churned sales marketing logos into win-back targets with a plan
• Hunt for partnership angles no one in Monroe, LA has tried
• Coordinate with agencies and vendors to deliver campaigns on time and on budget
• Build and nurture relationships with prospects across the Monroe, LA market

What You'll Bring

• Comfort owning a number that goes up or down because of you
• The patience to mentor without taking over the keyboard
• Cold Calling fundamentals plus the Live Chat Support polish clients notice
• A LA sensibility, or genuine curiosity about this market
• Willingness to commute to Monroe, LA or work flexibly as needed
• A track record of deeply collaborative delivery in an internship structure

Where most sales marketing vendors automate the easy parts, Carlyle Group tackles the hard ones, from a bias-to-action headquarters in Monroe, LA. Candid, kind feedback is part of the job, and we coach toward growth rather than blame.

The bottom line: $82,000 - $128,000, mentorship, benefits, and flexibility, wrapped into a Call Center Manager role that grows as fast as you do.

We bumped this posting hours ago because the role is still very much open.

Got 8 of sales marketing experience itching for a new home? This is the door.