Call Center Manager

Egreenservices; Hamilton (OH); Hybrid; USD 84,000 - 118,000; Full time

Benefits offered by this job

Coaching

Flexible setup

Coverage

Job summary

Emerson in Hamilton, OH, seeks a Call Center Manager to own the full sales cycle from outreach to contract and to mentor junior reps. The role emphasizes escalation management and de‑escalation, with a strong OH market focus and experience in sales/marketing alignment.

The position offers hybrid hours, coaching, and flexible setup, with a compensation range of $84,000–$118,000. A proven track record in de-risking deals and improving outreach cadence is essential.

Qualifications

• Experience handling escalation and de-escalation in high-stakes sales environments.
• 6+ years of relevant sales/operations experience with real consequences.
• Ability to mentor reps on outreach cadence and objection handling.

Responsibilities

• Own the full sales cycle from initial outreach to signed contract.
• Chase the sales marketing whitespace in OH.
• Mentor junior reps on outreach cadence and objection handling.
• Walk OH partners through co-marketing outreach.
• Sit in on demos and tighten scripts after losses.
• Nurture slow leads until timing flips in our favor.
• Build Five9 report leadership checks before OH review.

Skills

Escalation management

De-escalation

Strong communication

OH market knowledge

Judgment under pressure

Tools

Five9

Job description

Pipeline math is unforgiving, and Emerson's Call Center Manager thrives on it, turning Teamwork into a predictable revenue habit. Honestly, the draw is the ownership: $84,000 - $118,000 and hybrid hours come standard, but the sales marketing reins are the real prize.

Key Responsibilities

• Own the full sales cycle from initial outreach to signed contract
• Chase the sales marketing whitespace no rep in OH has worked
• Mentor junior reps on outreach cadence and objection handling
• Walk OH partners through co-marketing they'll say yes to
• Sit in on demos and tighten the script after every loss
• Nurture the slow sales marketing leads until timing flips in our favor
• Build the Five9 report leadership checks before the OH review

What You'll Bring

• Strong working knowledge of Escalation Management and De-escalation
• An OH work history, or strong reasons you'll thrive here anyway
• Judgment seasoned by at least 6 years of real consequences
• A history of leaving sales marketing processes better than you found them
• Written communication clear enough to survive a forwarded email chain
• An eye for the feedback-hungry detail that separates fine from finished

Emerson is what happens when gloriously-unglamorous engineers in Hamilton decide that good enough is the enemy of great De-escalation. Slack threads here stay civil because we critique the Five9 work, not the human behind it.

We pay $84,000 - $118,000 and protect it with coaching, coverage, and a flexible setup so your Five9 grows without burning you out.

Newly timestamped, Emerson keeps this manager opening on the active board.

The version of you that already works at Emerson is just one application ahead.