Senior Hybrid Call Center & Revenue Lead

Egreenservices; Hamilton (OH); Hybrid; USD 84,000 - 118,000; Full time

Benefits offered by this job

Coaching

Flexible setup

Coverage

Job summary

Emerson in Hamilton, OH, seeks a Call Center Manager to own the full sales cycle from outreach to contract and to mentor junior reps. The role emphasizes escalation management and de‑escalation, with a strong OH market focus and experience in sales/marketing alignment.

The position offers hybrid hours, coaching, and flexible setup, with a compensation range of $84,000–$118,000. A proven track record in de-risking deals and improving outreach cadence is essential.

Qualifications

• Experience handling escalation and de-escalation in high-stakes sales environments.
• 6+ years of relevant sales/operations experience with real consequences.
• Ability to mentor reps on outreach cadence and objection handling.

Responsibilities

• Own the full sales cycle from initial outreach to signed contract.
• Chase the sales marketing whitespace in OH.
• Mentor junior reps on outreach cadence and objection handling.
• Walk OH partners through co-marketing outreach.
• Sit in on demos and tighten scripts after losses.
• Nurture slow leads until timing flips in our favor.
• Build Five9 report leadership checks before OH review.

Skills

Escalation management

De-escalation

Strong communication

OH market knowledge

Judgment under pressure

Tools

Five9

Job description

Emerson in Hamilton, OH, seeks a Call Center Manager to own the full sales cycle from outreach to contract and to mentor junior reps. The role emphasizes escalation management and de‑escalation, with a strong OH market focus and experience in sales/marketing alignment.

The position offers hybrid hours, coaching, and flexible setup, with a compensation range of $84,000–$118,000. A proven track record in de-risking deals and improving outreach cadence is essential.