Customer Success Specialist

Emerson; Ventura (CA); On-site; USD 90,000 - 128,000; Full time

Job summary

Emerson Electric Co. in San Buenaventura (Ventura), CA seeks a Customer Success Specialist to earn trust and guide deals toward closure. The role emphasizes growth, mentorship, and a clear career ladder within Emerson's supportive culture.

The position offers a competitive salary range of $90,000–$128,000 annually, with ownership of sales marketing outcomes and expanding responsibilities as you prove your impact. You’ll collaborate across teams to keep deals moving and time off protected.

Qualifications

• Minimum 4 years of Account Management experience.
• Ability to work independently with sound judgment.
• Comfort navigating ambiguity and half-written briefs.
• Accountability for values-led outcomes in freelance roles.

Responsibilities

• Build the Freshdesk report leadership checks before the CA review
• Forecast demand and align marketing investment with sales objectives
• Turn Emerson's slow-to-anger differentiator into a thirty-second pitch
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Tune the ad creative until the sales marketing cost-per-lead drops
• Create sales collateral, decks, and proposals that move prospects forward

Skills

Account Management

Stakeholder Management

Critical Thinking

Independent Judgment

Ambiguity Navigation

Decision Making

Job description

Selling isn't about pressure here; Emerson's Customer Success Specialist earns trust in San Buenaventura and lets the deal close itself. The structure is built for growth: $90,000 - $128,000 now, sales marketing ownership soon, and an Emerson ladder that keeps adding rungs.

Key Responsibilities

• Build the Freshdesk report leadership checks before the CA review
• Forecast demand and align marketing investment with sales objectives
• Turn Emerson's slow-to-anger differentiator into a thirty-second pitch
• Pitch, listen, adjust, and pitch again until the sales marketing deal lands
• Tune the ad creative until the sales marketing cost-per-lead drops
• Create sales collateral, decks, and proposals that move prospects forward

What You'll Bring

• The reliability that lets a manager stop checking in
• Comfort navigating ambiguity when the brief arrives half-written
• Comfort being accountable for a values-led outcome in a freelance role
• Enough Call Center Operations to be dangerous, enough Stakeholder Management to be trusted
• 4 years of Account Management práctica, plus a hunger for what's next
• Critical thinking skills and sound, independent judgment

Our team at Emerson is gloriously-unglamorous, collaborative, and proud to call San Buenaventura, CA home. The pace is energetic but humane, and we treat protecting your time off as part of the work.

We trade fair $90,000 - $128,000 for your talent and throw in mentorship, benefits, and a flexibility policy people actually use.

Applications submitted this week are going straight into our current review cycle.