Call Center Customer Service Representative

Big Sandy Superstore; Franklin Furnace (OH); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Health insurance

Wellness resources

Job summary

A retail company in Franklin Furnace is looking for a Call Center Customer Service Representative responsible for assisting customers with product inquiries and managing work orders. The ideal candidate will have strong interpersonal skills and proficiency in Microsoft Office. This position requires someone who can thrive independently or as part of a team while maintaining the company's public confidence and image.

Qualifications

• Strong computer skills with efficiency in Microsoft Office suite.
• Able to work independently or within a team environment.
• Self-starter with strong multitasking skills.

Responsibilities

• Assist customers with product or service information.
• Open and manage work orders efficiently.
• Verify unit’s warranty and customer details.

Skills

Strong multitasking skills

Strong interpersonal skills

Efficiency in Microsoft Office suite

Education

High School Graduate or GED

Job description

Benefits

• Employee discounts
• Health insurance
• Wellness resources

Overview

The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product or service information.

Responsibilities

• Open New Work Order
• Greet customers in a friendly and professional manner
• Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)
• Open customer’s work order in an efficient and timely manner
• Verify unit’s warranty and email warranty company for verification if necessary
• Transfer call to appropriate department (scheduling, triage, etc.)
• Note work order with necessary details (technician initials, warranty information, etc.)
• Ensure work orders are placed in proper status and job type within Dispatchtrack
• Look Up Existing Work Order
• Greet customers in a friendly and professional manner
• Obtain all information from the customer to look up existing work orders (name, phone, etc.)
• Verify what the customer is asking for (part eta, status update, etc.)
• Determine if call needs to be transferred to another department
• Verify customer's address and phone numbers before transferring the call
• Additional tasks, both within the scope of this position and outside of it, will be assigned and are expected to be completed within the agreed upon timeframe.

Qualities

• A self-starter with strong multitasking skills
• Someone that can work independently or within a team environment
• An individual who has the financial well-being, public confidence in, and image of the Company in mind at all times.

Minimum Qualifications

• High School Graduate or GED
• Strong computer skills with efficiency in Microsoft Office suite
• Strong interpersonal skills

The company reserves the right to add or delete from the job description as needed.