Call Center Representative

Boktor Motors; Las Vegas (NV); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Company parties

Competitive salary

Dental insurance

Employee discounts

Flexible schedule

Free food & snacks

Free uniforms

Health insurance

Competitive Compensation

Paid Time Off

Career Growth Opportunities

Job summary

Boktor Motors is seeking a friendly Call Center Representative to join our Las Vegas team. You will handle inbound and outbound calls, identify customer needs, and provide helpful solutions that ensure a great customer service experience.

The right candidate is computer savvy, patient, and able to stay calm under pressure. This role emphasizes strong verbal communication, active listening, and CRM proficiency, with opportunities for training and career growth.

Qualifications

• High school diploma or GED required.
• Previous Call Center experience preferred.
• Excellent phone and verbal communication skills.
• Strong active listening and CRM familiarity.
• Ability to work well under pressure and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Identify customer's needs, collect information, and provide solutions.
• Refer to premade scripts for customer service topics.
• Upsell products and services when appropriate.
• Build rapport and maintain relationships using best practices.
• Document all customer interactions.
• Attend trainings to stay up-to-date with skills.

Skills

Verbal communication

Active listening

CRM knowledge

Time management

Customer service

Education

High school diploma or GED

Tools

CRM software

Job description

Benefits:

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Health insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to remain calm under pressure.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend trainings to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a Call Center Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively