Call Center Representative

Summit Polymers; Lansing (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Benefits packages

Opportunities for growth

Job summary

Summit Polymers in Lansing, Michigan is seeking a Call Center Representative to provide exceptional customer service. This role includes responding to inquiries, resolving complaints, and maintaining accurate records. Candidates should have strong communication skills and previous customer service experience is preferred. The position offers a competitive salary, benefits, and opportunities for personal and professional growth within a positive work environment.

Qualifications

• Previous customer service experience preferred.
• Ability to work under pressure and handle multiple tasks simultaneously.
• Strong organizational skills.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Resolve customer complaints and issues effectively.
• Maintain customer records and update information as needed.

Skills

Communication skills

Problem-solving abilities

Attention to detail

Interpersonal skills

Education

High school diploma or equivalent

College degree preferred

Tools

Microsoft Office

Job description

About the job Call Center Representative

JOB DESCRIPTION

As a Call Center Representative, you will be responsible for providing exceptional customer service to our clients. Your main duties will include answering customer inquiries, resolving complaints, and providing information about our products and services. You will also be responsible for maintaining accurate customer records and ensuring customer satisfaction.

Key Responsibilities

• Responding to customer inquiries via phone, email, and live chat in a timely and professional manner
• Resolving customer complaints and issues effectively and efficiently
• Providing accurate information about our products and services to customers
• Maintaining customer records and updating information as needed
• Collaborating with other departments to ensure customer needs are met
• Identifying and escalating complex customer issues to the appropriate team members
• Following up with customers to ensure their satisfaction and address any additional concerns
• Keeping up to date with product knowledge and company policies to provide accurate information to customers
• Maintaining a positive and professional attitude at all times, even in difficult situations
• Striving to meet and exceed customer satisfaction goals

Qualifications

• High school diploma or equivalent required; college degree preferred
• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Strong problem-solving and decision-making abilities
• Ability to work well under pressure and handle multiple tasks simultaneously
• Proficient in Microsoft Office and other computer applications
• Ability to adapt to changing situations and learn new processes quickly
• Strong attention to detail and organizational skills
• Ability to work independently and in a team environment
• Willingness to work flexible hours, including evenings and weekends if needed

We value our employees and strive to create a positive and inclusive work environment. We offer competitive salary and benefits packages, as well as opportunities for growth and development within the company.

If you are passionate about providing exceptional customer service and want to be a part of a dynamic and innovative team, we encourage you to apply for our Call Center Representative position.