Remote Customer Service Representative

Interactive Resources; Tennessee; On-site; USD 19,000 - 25,000; Full time

Job summary

Interactive Resources is seeking dependable Call Center Representatives to join a fast-paced customer service team in Tennessee. You will handle inbound/outbound calls, answer questions, document interactions, and provide a positive customer experience.

The ideal candidate has at least 6 months of call center or high-volume phone-based experience, strong verbal communication and active listening, and the ability to navigate multiple systems while speaking with customers.

Qualifications

• Minimum 6 months of call center or high-volume phone-based customer service experience.
• Excellent verbal communication and active listening.
• Ability to navigate multiple computer systems while speaking with customers.
• High school diploma or equivalent preferred.

Responsibilities

• Handle inbound and/or outbound customer calls professionally.
• Document interactions accurately in company systems.
• Identify customer needs and provide information or solutions.
• Escalate complex issues when necessary.
• Follow scripts and service standards.
• Maintain productivity, attendance, quality, and customer service expectations.
• Protect confidential customer and company information.
• Work effectively in a fast-paced, team-oriented call center environment.

Skills

Call center experience

Verbal communication

Active listening

Data entry

Education

High school diploma or equivalent

Tools

CRM systems

Job description

We are seeking dependable and customer-focused Call Center Representatives to join a fast-paced customer service team. This position is responsible for assisting customers over the phone, answering questions, resolving basic issues, documenting interactions, and providing a positive customer experience.

The ideal candidate is comfortable handling a high volume of calls, communicating professionally with customers, and working in a structured, performance-driven environment.

Responsibilities

• Handle inbound and/or outbound customer calls in a professional and courteous manner
• Assist customers with questions, account information, service requests, and general inquiries
• Accurately document customer interactions and update information in company systems
• Identify customer needs and provide appropriate information or solutions
• Escalate complex issues to the appropriate department when necessary
• Follow established scripts, procedures, policies, and service standards
• Maintain productivity, attendance, quality, and customer service expectations
• Protect confidential customer and company information
• Work effectively in a fast-paced, team-oriented call center environment

Requirements

• Minimum 6 months of call center or high-volume phone-based customer service experience
• Strong verbal communication and active listening skills
• Comfortable handling a high volume of customer interactions
• Basic computer and data-entry skills
• Ability to navigate multiple computer systems while speaking with customers
• Strong attention to detail and organizational skills
• Dependable attendance and punctuality
• Ability to remain professional when assisting frustrated or upset customers
• High school diploma or equivalent preferred

Additional Requirements

• Must be available to start ASAP
• Must successfully complete a background check
• Must successfully complete a drug screening