Call Center/Customer Service Rep

ahscareers; Dayton (OH); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Dental/Vision benefits

401(k)

Paid time off

Employee Wellness Program

Training provided

Career growth

Job summary

Automated Health Services in Dayton, OH is seeking a dedicated staff member to assist individuals with information and support regarding benefits. You will provide accurate information and deliver quality customer service to help clients navigate health programs.

The role emphasizes clear communication, reliability, and ongoing training within a strong company culture that promotes career growth. Candidates should have 2+ years of call center experience, Medicaid knowledge preferred, strong PC

Qualifications

• Minimum 2 years' experience in a call center environment.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required; bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Medicaid knowledge

PC proficiency

Bilingual

Education

High School Diploma or GED

Associates Degree in social or behavioral sciences or related field

Job description

Responsibilities:

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications:

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"