Customer Service Representative/Call Center

ahscareers; Marlborough (MA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Paid time off

Wellness program

Training program

Career growth

Job summary

Automated Health Systems in Marlborough, MA is seeking a Customer Service Representative to provide information and support on Medicaid benefits. This onsite role focuses on accurate information and high-quality customer service to assist individuals navigating benefits and services.

The position requires a high school diploma or GED with preferred associates in social or behavioral sciences, and it benefits from call center experience and strong PC skills.

Qualifications

• 1+ year of call center experience preferred.
• Experience in health/human services and Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma or GED required; associate degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding Medicaid benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Health services knowledge

Medicaid knowledge

PC proficiency

Bilingual

Education

High School Diploma/GED

Associate degree preferred in social/behavioral sciences

Job description

Automated Health Systems has Customer Service Representative positions available in Marlborough, MA. These positions are onsite.

Responsibilities:

• Assisting individuals with information and support regarding Medicaid benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits:

• Medical/Vision/Dental
• Paid Time Off/Holidays
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications:

• Minimum 1 year experience in a call center environment preferred
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"