Call Center/Customer Service Rep

ahscareers; Cincinnati (OH); Hybrid; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health/Dental/Vision

401(k)

Paid Time Off

Employee Wellness Program

Training

Career growth opportunities

Job summary

Automated Health Systems in Marlborough, MA seeks a Customer Service Representative to assist individuals with benefits information and support, handling inquiries with accuracy and empathy. This role blends remote and onsite work with a focus on patient-centered service.

Candidates need at least 2 years in a call center, strong PC skills, and a HS diploma; health/human services experience or Medicaid knowledge is preferred.

Qualifications

• Minimum 2 years in a call center environment.
• Health/human services experience and Medicaid knowledge preferred.
• High level PC proficiency required; bilingual skills a plus.

Responsibilities

• Assist individuals with information and support regarding benefits.
• Provide accurate and consistent information.
• Provide quality customer service and support.

Skills

Call center experience

PC proficiency

Bilingual

Education

High School Diploma / GED

Associate degree (preferred) in social or behavioral sciences or related field

Job description

Automated Health Systems has Customer Service Representative positions available in Marlborough, MA. These positions are remote/onsite.

Responsibilities:

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications:

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"