Call Center/Customer Service Rep

ahscareers; Toledo (OH); Hybrid; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Training program

Career growth opportunities

Wellness program

Job summary

Automated Health Systems is hiring a Customer Service Representative in Marlborough, MA with a mix of remote and onsite work. You will assist individuals with benefits information, provide accurate guidance, and deliver quality service.

The role requires at least two years in a call center, strong PC skills, and a high school diploma; bilingual skills are a plus. AHS is an Equal Opportunity Employer and offers comprehensive benefits, ongoing training, and clear career growth opportunities.

Qualifications

• Minimum 2 years' experience in a call center environment.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

Responsibilities

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Skills

Call center experience

Health/human services knowledge

Bilingual (nice to have)

Education

High School Diploma or GED

Associates degree (social/behavioral sciences) preferred

Tools

MS Office

Job description

Automated Health Systems has Customer Service Representative positions available in Marlborough, MA. These positions are remote/onsite.

Responsibilities:

• Assisting individuals with information and support regarding benefits.
• Providing accurate and consistent information.
• Providing quality customer service and support.

Benefits:

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications:

• Minimum 2 years' experience in a call center environment required.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.
• High School Diploma/GED required; Associates Degree preferred in social or behavioral sciences or related field.
• Bilingual skills a plus.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"