Customer Service Representative

ahscareers; Tallahassee (FL); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid Time Off

Wellness program

Training

Career growth

Job summary

Automated Health Systems invites applications for on-site Customer Service Representative positions in Tallahassee, FL. You will assist customers by phone, guide them through enrollment options, and document interactions in our systems.

We value strong communication, patience, and teamwork. Training is provided, healthcare/Medicaid knowledge is helpful, bilingual skills are a plus, and you will join a supportive, growth-oriented culture.

Qualifications

• Minimum 2 years' experience in a call center environment.
• Previous customer service experience preferred; call center experience a plus.
• Strong communication skills and a professional phone presence.
• Comfortable working with computers and learning new systems.
• Ability to listen, problem-solve, and assist customers with patience and empathy.
• Strong attention to detail and ability to accurately document information.
• Ability to work in a team environment and adapt to changing priorities.
• Healthcare, Medicaid, or insurance experience is helpful but not required — training is provided.
• Bilingual skills are a plus.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.

Responsibilities

• Assist customers by phone by providing helpful, professional, and accurate information regarding healthcare enrollment options.
• Guide individuals through the enrollment process and help them understand available choices.
• Answer questions, resolve concerns, and provide excellent customer service in a supportive call center environment.
• Accurately document customer interactions and update information in computer systems.
• Explain program information clearly and ensure customers understand next steps.
• Maintain confidentiality and handle customer information with professionalism and care.
• Work collaboratively with team members and leadership to provide a positive customer experience.
• Participate in training and stay informed on program updates and procedures.
• Complete additional tasks and projects as assigned.

Skills

Call center experience

Strong communication

Patience and empathy

PC proficiency

Team player

Bilingual

Job description

Automated Health Systems has Customer Service Representative positions available in Tallahassee, FL. These positions are on-site.

Responsibilities

• Assist customers by phone by providing helpful, professional, and accurate information regarding healthcare enrollment options.
• Guide individuals through the enrollment process and help them understand available choices.
• Answer questions, resolve concerns, and provide excellent customer service in a supportive call center environment.
• Accurately document customer interactions and update information in computer systems.
• Explain program information clearly and ensure customers understand next steps.
• Maintain confidentiality and handle customer information with professionalism and care.
• Work collaboratively with team members and leadership to provide a positive customer experience.
• Participate in training and stay informed on program updates and procedures.
• Complete additional tasks and projects as assigned.

Benefits

• Health/Dental/Vision/401(k)/Paid Time Off
• Employee Wellness Program
• Comprehensive and ongoing training
• Strong company culture with career growth opportunities

Qualifications

• Minimum 2 years' experience in a call center environment required.
• Previous customer service experience preferred; call center experience a plus.
• Strong communication skills and a professional phone presence.
• Comfortable working with computers and learning new systems.
• Ability to listen, problem-solve, and assist customers with patience and empathy.
• Strong attention to detail and ability to accurately document information.
• Ability to work in a team environment and adapt to changing priorities.
• Healthcare, Medicaid, or insurance experience is helpful but not required — training is provided.
• Bilingual skills are a plus.
• Experience in health/human services and knowledge of Medicaid preferred.
• Strong PC proficiency required.

AHS is an Equal Opportunity Employer.

Please visit our website for more information: www.automated-health.com

"The Enlightened Choice in Health Service Management"