Call Center Customer Experience Specialist

Croninkia; Harrison (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to deliver exceptional service while handling inbound and outbound calls. The role involves directing callers, scheduling service appointments, and updating records to ensure a smooth customer journey.

The ideal candidate demonstrates excellent communication, a positive attitude, and reliability. Full-time hours with a focus on customer satisfaction and teamwork across locations.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Outgoing and positive attitude with customer focus.
• Punctual with flexible scheduling.
• Valid driver’s license and acceptable MVR.
• Able to pass pre-employment background check.
• Maintains a professional appearance.

Responsibilities

• Answer dealership group phones and direct callers.
• Direct customers to the correct department/location.
• Place outbound calls and schedule service appointments.
• Communicate with callers in a professional and friendly manner.
• Update customer records.
• Assist scheduling and confirming service appointments via phone or SMS.
• Participate in customer satisfaction process.
• Coordinate with remote teams as needed.

Skills

Excellent communication

Positive attitude

Punctuality

Background check

Professional appearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to deliver exceptional service while handling inbound and outbound calls. The role involves directing callers, scheduling service appointments, and updating records to ensure a smooth customer journey.

The ideal candidate demonstrates excellent communication, a positive attitude, and reliability. Full-time hours with a focus on customer satisfaction and teamwork across locations.