Automotive CSR — In-Person Flexible Schedule, $2.5k Sign-On

Werner Auto Team; Orlando (FL); Presencial; USD 14.000 - 22.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Sign-on bonus up to $2,500

Hourly pay + commission

Bonus opportunities

401(k)

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discount

Flexible schedule

Referral program

Descripción de la vacante

City Kia of Greater Orlando is seeking motivated Customer Service Representatives to join our team at a brand-new facility. You will handle outbound and inbound calls, respond to internet leads, and schedule service appointments, ensuring a positive, professional experience for every customer.

Experience in automotive or call centers is a plus, but not required. Bilingual English/Spanish is a plus but not required.

Formación

• High school diploma or equivalent required.
• Ability to professionally and persuasively communicate with customers to set appointments.
• Strong organizational and time-management skills.
• Excellent computer skills.

Responsabilidades

• Make outbound and receive inbound customer calls.
• Respond to Internet Leads through phone calls and email.
• Effectively identify customer needs through professional questioning and active listening.
• Schedule appointments for the Service Department.
• Provide every customer with a positive and professional experience.
• Accurately enter and maintain customer information in our CRM system.
• Follow up with customers to maximize appointment opportunities and customer satisfaction.

Conocimientos

Customer service

Verbal communication

Written communication

Persuasion

Relationship building

Bilingual English/Spanish

CRM systems

Educación

High school diploma

Herramientas

CDK

XTime

Descripción del empleo

City Kia of Greater Orlando is seeking motivated Customer Service Representatives to join our team at a brand-new facility. You will handle outbound and inbound calls, respond to internet leads, and schedule service appointments, ensuring a positive, professional experience for every customer.

Experience in automotive or call centers is a plus, but not required. Bilingual English/Spanish is a plus but not required.