Customer Experience Specialist — Call Center & Scheduling

Cronin Automotive; Harrison (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in a full-time role in Harrison, Ohio. You will handle incoming calls, determine caller needs, and direct them to the appropriate department while also placing outbound calls and confirming service appointments via phone or SMS.

Ideal candidates demonstrate excellent communication, a positive attitude, punctuality, and the ability to work with remote teams. A valid driver's license and background check are required.

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with schedule flexibility
• Valid driver's license and satisfactory MV report
• Able to clear a pre-employment background check
• Maintains a professional appearance

Responsibilities

• Answer dealership group phones and direct callers to the right department
• Place outbound calls and schedule/confirm service appointments via phone or SMS
• Update customer records and keep information accurate
• Coordinate with remote teams to ensure smooth service
• Communicate professionally and efficiently with callers and visitors
• Scan documents as needed
• Contribute to customer satisfaction processes

Skills

Customer service

Communication

Punctuality

Professional appearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in a full-time role in Harrison, Ohio. You will handle incoming calls, determine caller needs, and direct them to the appropriate department while also placing outbound calls and confirming service appointments via phone or SMS.

Ideal candidates demonstrate excellent communication, a positive attitude, punctuality, and the ability to work with remote teams. A valid driver's license and background check are required.