Full-Time Call Center Customer Experience Specialist

Cronin Ford Inc; Harrison (OH); Remote; USD 2,066,400 - 2,755,200; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle inbound calls, determine the caller's needs, and direct them to the right department. The role includes outbound calls, scheduling and confirming service appointments via phone or SMS, and maintaining courteous, professional communication throughout contact with customers.

The position is full-time and based in Harrison, OH, with collaboration across remote teams and strong emphasis on customer satisfaction and

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with the ability to handle schedule flexibility.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintains a professional appearance.

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Skills

Excellent communication skills

Outgoing demeanor

Punctual

Valid driver’s license

Background check ready

Professional appearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle inbound calls, determine the caller's needs, and direct them to the right department. The role includes outbound calls, scheduling and confirming service appointments via phone or SMS, and maintaining courteous, professional communication throughout contact with customers.

The position is full-time and based in Harrison, OH, with collaboration across remote teams and strong emphasis on customer satisfaction and