Full-Time Call Center Customer Experience Representative (not remote, onsite position)

Cronin Automotive; Harrison (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Professional development opportunities

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative in a full-time role in Harrison, Ohio. You will handle incoming calls, determine caller needs, and direct them to the appropriate department while also placing outbound calls and confirming service appointments via phone or SMS.

Ideal candidates demonstrate excellent communication, a positive attitude, punctuality, and the ability to work with remote teams. A valid driver's license and background check are required.

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with schedule flexibility
• Valid driver's license and satisfactory MV report
• Able to clear a pre-employment background check
• Maintains a professional appearance

Responsibilities

• Answer dealership group phones and direct callers to the right department
• Place outbound calls and schedule/confirm service appointments via phone or SMS
• Update customer records and keep information accurate
• Coordinate with remote teams to ensure smooth service
• Communicate professionally and efficiently with callers and visitors
• Scan documents as needed
• Contribute to customer satisfaction processes

Skills

Customer service

Communication

Punctuality

Professional appearance

Job description

Cronin Ford Kia is focused on creating an amazing work environment for our employees because we realize that they are our greatest asset! Over the years our employees have helped us become the proud recipients of a range of awards and exclusive benchmarks.

Summary

We are seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. This individual will receive incoming calls and determine the nature of the callers business, and direct the caller to their destination. As well placing outbound calls, scheduling and confirming service appointments via phone call or SMS. Accepting Full-Time positions

Responsibilities

• Answering dealership group phones
• Directing customers to the correct department/location
• Placing outbound calls
• Works cooperatively with the remote teams
• Updating customer records
• Communicates with callers and visitors in a professional, friendly, and efficient manner
• Scanning documents
• Assists in scheduling and confirming service appointments via phone or SMS
• Participates in customer satisfaction process

Qualifications

• Excellent communication skills
• Outgoing and positive demeanor
• Punctual with the ability to handle schedule flexibility
• Valid driver's license and satisfactory Motor Vehicle Report
• Able to clear a pre-employment background check
• Maintains a professional appearance