Customer Experience Call Center Specialist

Cronin Collision Center; Harrison (OH); Remote; USD 32,000 - 42,000; Full time

Job summary

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, determine caller needs, and route them accordingly. You will also place outbound calls and schedule service appointments via phone or SMS, supporting both full-time and part-time roles.

The ideal candidate has excellent communication skills, a positive demeanor, and flexibility to accommodate scheduling. A valid driver’s license and clean MVRO are required.

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with schedule flexibility.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.

Responsibilities

• Answering dealership group phones.
• Directing customers to the correct department/location.
• Placing outbound calls.
• Work with remote teams.
• Updating customer records.
• Communicating with callers and visitors professionally.

Skills

Excellent communication skills

Outgoing and positive demeanor

Punctual with schedule flexibility

Valid driver’s license

Background check clearance

Job description

Cronin Ford Kia is seeking a Call Center Customer Experience Representative to handle incoming calls, determine caller needs, and route them accordingly. You will also place outbound calls and schedule service appointments via phone or SMS, supporting both full-time and part-time roles.

The ideal candidate has excellent communication skills, a positive demeanor, and flexibility to accommodate scheduling. A valid driver’s license and clean MVRO are required.