Call Center Experience Specialist (Full-Time)

Cronintoyotaofrichmond; Harrison (OH); Remote; USD 32,000 - 52,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with strong customer service skills and a positive attitude. You will handle incoming calls, determine caller needs, and direct them to the right department while also making outbound calls and SMS confirmations.

The role emphasizes professionalism, timely communication, and teamwork with remote teams to update records and support the customer satisfaction process.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor expected.
• Punctual with ability to handle schedule flexibility.
• Valid driver's license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check.
• Maintain a professional appearance.

Responsibilities

• Answer dealership group phones.
• Direct customers to correct department/location.
• Place outbound calls.
• Work cooperatively with remote teams.
• Update customer records.
• Communicate professionally with callers and visitors.
• Scan documents.
• Assist in scheduling and confirming service appointments via phone or SMS.
• Participate in customer satisfaction process.

Skills

Excellent communication skills

Outgoing demeanor

Punctual with flexible schedule

Valid driver's license

Satisfactory MVRO

Professional appearance

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with strong customer service skills and a positive attitude. You will handle incoming calls, determine caller needs, and direct them to the right department while also making outbound calls and SMS confirmations.

The role emphasizes professionalism, timely communication, and teamwork with remote teams to update records and support the customer satisfaction process.