Customer Experience Call Center Rep | Flexible Scheduling

Cronin Hyundai; Harrison (OH); Remote; USD 30,000 - 42,000; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. You will handle incoming calls, determine caller needs, and direct them to the right department while also placing outbound calls and SMS-based service appointment confirmations.

This is a full- or part-time role in a fast-paced environment that values teamwork, professionalism, and reliability.

Qualifications

• Excellent communication skills.
• Outgoing and positive demeanor.
• Punctual with the ability to handle schedule flexibility.
• Valid driver’s license and satisfactory Motor Vehicle Report.
• Able to clear a pre-employment background check and maintain a professional appearance.

Responsibilities

• Answering dealership group phones.
• Directing customers to the correct department/location.
• Placing outbound calls.
• Works cooperatively with the remote teams.
• Updating customer records.
• Communicates with callers and visitors in a professional, friendly, and efficient manner.
• Scanning documents.
• Assists in scheduling and confirming service appointments via phone or SMS.
• Participates in customer satisfaction process.

Skills

Excellent communication skills

Outgoing and positive demeanor

Punctual with schedule flexibility

Valid driver’s license and MVR

Clear pre-employment background check,

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative with excellent customer service skills and a winning attitude. You will handle incoming calls, determine caller needs, and direct them to the right department while also placing outbound calls and SMS-based service appointment confirmations.

This is a full- or part-time role in a fast-paced environment that values teamwork, professionalism, and reliability.