Customer Experience Specialist - Call Center (FT/PT)

Cronin Auto Group; Harrison (OH); Remote; USD 16,531 - 24,796; Full time

Job summary

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative to handle inbound and outbound calls, direct customers to the right department, and schedule service appointments via phone or SMS.

The role offers both full-time and part-time hours, requires excellent communication and a friendly, punctual attitude, and supports a professional work environment.

Qualifications

• Excellent communication skills required.
• Outgoing and positive demeanor expected.
• Punctual with the ability to adapt to schedule changes.
• Valid driver’s license and a clean Motor Vehicle Report.
• Must clear pre-employment background check.
• Maintain a professional appearance and demeanor.

Responsibilities

• Answering dealership group phones.
• Directing customers to the correct department/location.
• Placing outbound calls.
• Working with remote teams.
• Updating customer records.
• Communicating clearly with callers and visitors.
• Scanning documents.
• Assisting in scheduling and confirming service appointments via phone or SMS.
• Participating in the customer satisfaction process.

Skills

Communication

Positive attitude

Punctuality

Driver's license

Background check

Professional appearance

Job description

Cronin Ford Kia in Harrison, OH is seeking a Call Center Customer Experience Representative to handle inbound and outbound calls, direct customers to the right department, and schedule service appointments via phone or SMS.

The role offers both full-time and part-time hours, requires excellent communication and a friendly, punctual attitude, and supports a professional work environment.