Call Center Coordinator - Customer Care & Call Ops

Idealease Inc.; North Barrington (IL); Remote; USD 22.000 - 25.000; Vollzeit

Zusammenfassung

Idealease Risk Services Inc. in Barrington, IL is seeking a customer service professional for flexible full-/part-time hours. The role entails handling inbound calls, gathering breakdown data, and coordinating service authorizations. On-site training is required as part of onboarding.

Ideal candidates will have a High School diploma or GED and at least 1 year of customer service experience, with strong communication and time-management skills in a fast-paced environment.

Qualifikationen

• High school diploma or GED required.
• 1 year of customer service experience.
• Experience with inbound and outbound calls and customer retention.
• Intermediate Microsoft Office skills.
• Excellent interpersonal and communication skills.
• Ability to work in a high-volume fast-paced role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.

Aufgaben

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Kenntnisse

Interpersonal skills

Communication skills

Customer service

Time management

Prioritization

Ausbildung

High School Diploma or GED

Tools

Microsoft Office

Jobbeschreibung

Idealease Risk Services Inc. in Barrington, IL is seeking a customer service professional for flexible full-/part-time hours. The role entails handling inbound calls, gathering breakdown data, and coordinating service authorizations. On-site training is required as part of onboarding.

Ideal candidates will have a High School diploma or GED and at least 1 year of customer service experience, with strong communication and time-management skills in a fast-paced environment.