Full-Time Remote Call Center 3rd Shift (shift pay differential) - Idealnet Coordinator (North Barrington, IL - On-Site Traini

Idealease Inc.; North Barrington (IL); Remote; USD 22,000 - 25,000; Full time

Job summary

Idealease Inc. is seeking a customer service-oriented professional in the Barrington, IL area. This role handles inbound calls, gathers data from callers about breakdowns, and coordinates with the service team to authorize servicing a down unit.

The position requires a High School Diploma or GED and strong communication skills, with an emphasis on accuracy and speed in a fast-paced environment. Training is provided; on-site work in the Chicago land area is expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and ability to empathize with callers under high pressure situations.
• Ability to multi-task (talking and typing).
• Strong attention to detail.
• Above average typing skills; 30 WPM minimum.
• Ability to adapt to new software and processes.
• Basic Microsoft Office skills.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Verbal and written communication

Active listening

Multi-tasking

Attention to detail

Typing 30 WPM

Adapt to new software

Microsoft Office skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Job Details

• Job Location: Idealease Risk Services Inc - N Barrington, IL 60010
• Position Type: Full-Time/Part-Time
• Education Level: High School
• Salary Range: $16.00 - $18.00 Hourly
• Travel Percentage: None
• Job Shift: Day
• Job Category: Customer Service

Requirements

• Excellent professional verbal and written communication skills
• Strong active listening skills and ability to empathize with callers under high pressure situations
• Ability to multi-task (talking and typing)
• Strong attention to detail
• Above average typing skills; 30 WPM minimum
• Ability to adapt to new software and processes
• Basic Microsoft Office skills

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Leadership, Personal Development and Conduct

• Communicate and cooperate with all departments.
• Attend company meetings as required.
• Handle all customer issues in a professional and courteous manor.
• Display an earnest desire to perform assigned tasks efficiently and accurately.
• Complete assigned tasks within allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in all company related dealings.

Educational Requirements

High School Diploma or GED Preferred

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions associated with this position. While this list is intended to be an accurate reflection of the current position, the Company reserves the right to revise the functions and duties of the job to require that additional or different tasks be performed or further education required when circumstances changes (such as: growth, work load, changes in personnel, technological developments, etc.). This is not a work-at-home position.

Qualifications

• Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely.
• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and/or customer service
• Intermediate Microsoft Office skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume fast pace role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications

This is not a work-at-home position.