On-Site Call Center Coordinator - Customer Care Pro

Idealease Inc.; North Barrington (IL); Remote; USD 22,000 - 25,000; Full time

Job summary

Idealease Inc. is seeking a customer service-oriented professional in the Barrington, IL area. This role handles inbound calls, gathers data from callers about breakdowns, and coordinates with the service team to authorize servicing a down unit.

The position requires a High School Diploma or GED and strong communication skills, with an emphasis on accuracy and speed in a fast-paced environment. Training is provided; on-site work in the Chicago land area is expected.

Qualifications

• Excellent verbal and written communication skills.
• Strong active listening and ability to empathize with callers under high pressure situations.
• Ability to multi-task (talking and typing).
• Strong attention to detail.
• Above average typing skills; 30 WPM minimum.
• Ability to adapt to new software and processes.
• Basic Microsoft Office skills.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Verbal and written communication

Active listening

Multi-tasking

Attention to detail

Typing 30 WPM

Adapt to new software

Microsoft Office skills

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Idealease Inc. is seeking a customer service-oriented professional in the Barrington, IL area. This role handles inbound calls, gathers data from callers about breakdowns, and coordinates with the service team to authorize servicing a down unit.

The position requires a High School Diploma or GED and strong communication skills, with an emphasis on accuracy and speed in a fast-paced environment. Training is provided; on-site work in the Chicago land area is expected.