CSR

HireLevel, Inc.; Alton (IL); On-site; USD 34,000 - 45,000; Full time

Job summary

HireLevel is seeking a Call Center Representative in Alton, IL. You will be the voice of our organization and clients, delivering friendly, solution‑oriented service as the first point of contact.

This full-time role offers $19 per hour, with a Monday–Friday schedule from 8:30am to 5pm. You will help customers, resolve issues, and maintain accurate case records while delivering excellent written and spoken communication.

Qualifications

• High School Diploma or GED required.
• Call Center experience required.
• Excellent verbal and written communication.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Resolve customer issues using customer service skills.
• Handle inbound and outbound calls.
• Provide acceptable solutions for business and customer needs.
• Maintain records electronically per case and customer.
• Communicate effectively with team and customer.

Skills

Customer service

Communication

Problem solving

Education

High School Diploma

Job description

HireLevel is looking for a Call Center Representative in Alton, IL. The role of a Call Center Representative is a key position because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Job Category: Full TimeShift: Monday-Friday 8:30am-5pmCompensation:$19/hour

Responsibilities for the Call Center Representative:

• Use customer service skills to efficiently resolve customer issue
• Inbound/outbound calls
• Use problem solving skills to create an acceptable solution for business and customer
• Maintain records and details electronically per case and customer
• Communicate effectively with team and customer

Requirements for Call Center Representative :

• High School Diploma
• Call Center experience
• Must meet client background and drug testing policies
• Strong attention to detail
• Love talking to people and ability to WOW customers on every call
• Excellent verbal, written, and listening skills
• Relentless drive to own the customers problem and resolve it
• Ability to adapt well to change
• Ability to work well in a fast paced work environment
• Ability to think outside of the box to resolve problems
• Minimum high school diploma or GED, and 1 year work experience required

We are an equal opportunity employer.