Full-Time Remote Call Center 1st Shift - Idealnet Coordinator (North Barrington, IL - On-Site Training)

Idealease Inc.; North Barrington (IL); Remote; USD 22,000 - 25,000; Full time

Job summary

Idealease Risk Services Inc. in Barrington, IL is seeking a customer service professional for flexible full-/part-time hours. The role entails handling inbound calls, gathering breakdown data, and coordinating service authorizations. On-site training is required as part of onboarding.

Ideal candidates will have a High School diploma or GED and at least 1 year of customer service experience, with strong communication and time-management skills in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience.
• Experience with inbound and outbound calls and customer retention.
• Intermediate Microsoft Office skills.
• Excellent interpersonal and communication skills.
• Ability to work in a high-volume fast-paced role.
• Demonstrated ability to prioritize tasks and manage time efficiently.
• Basic computer skills in various software and web-based applications.

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Skills

Interpersonal skills

Communication skills

Customer service

Time management

Prioritization

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Details:

Job Location: Idealease Risk Services Inc - N Barrington, IL, Position Type: Full-Time/Part-Time, Education Level: High School, Salary Range: $16.00 - $18.00Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Customer Service, Requirements

Responsibilities

• Provide excellent customer service to all callers.
• Answer inbound calls, collect data from callers pertaining to a breakdown.
• Place outbound phone calls to seek authorization to proceed with servicing a down unit or seek answers pertaining to a down unit.
• Meet and/or exceed call center metrics.
• Adapt well to change and accepts constructive feedback.
• Develop understanding of Idealease Best Practices.
• Have a basic understanding of facilitating service assignments.

Leadership, Personal Development and Conduct

• Communicate and cooperate with all departments.
• Attend company meetings as required.
• Handle all customer issues in a professional and courteous manor.
• Display an earnest desire to perform assigned tasks efficiently and accurately.
• Complete assigned tasks within allotted time frame.
• Display an aptitude to learn and advance.
• Eagerly participate in company sponsored training events.
• Promote atmosphere of cooperation, teamwork and goodwill with fellow employees.
• Display honesty in all company related dealings.

Educational Requirements:

High School Diploma or GED Preferred

This is not a work-at-home position.

Qualifications:

• Must live in Chicago land area for on-site training. This position may not remain 100% remote or remote indefinitely.
• High school diploma or general education degree (GED) required
• 1 year of customer service experience
• Experience working with inbound and outbound calls, customer retention, and/or customer service
• Intermediate Microsoft Office skills
• Excellent interpersonal and communication skills
• Comfortable working in a high volume fast pace role
• Demonstrated ability to prioritize tasks and manage time efficiently
• Basic computer skills in various software and web-based applications