Insurance Call Center Specialist - Onsite

BCforward; Chicago (IL); On-site; USD 27,552 - 30,307; Part time

Job summary

A customer service solutions firm in Chicago is seeking a Call Center Customer Service Representative to engage customers through various communication channels. The ideal candidate should have excellent communication skills, ability to resolve issues, and experience in a contact center environment. Responsibilities include answering inquiries about products and services, supporting sales agents, and ensuring high-quality customer service. This contract role requires flexible scheduling and a focus on customer satisfaction.

Qualifications

• Mid-Senior level experience in customer service.
• Ability to work a flexible schedule.
• Experience in a contact center environment preferred.

Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide knowledgeable answers about product, pricing, and availability.
• Data entry in various platforms.
• Support Field Sales agents with insurance product information.

Skills

Effective communication

Problem solving

Attention to detail

Organizational skills

Time management

Customer service focus

Tools

Database software

Job description

A customer service solutions firm in Chicago is seeking a Call Center Customer Service Representative to engage customers through various communication channels. The ideal candidate should have excellent communication skills, ability to resolve issues, and experience in a contact center environment. Responsibilities include answering inquiries about products and services, supporting sales agents, and ensuring high-quality customer service. This contract role requires flexible scheduling and a focus on customer satisfaction.