Insurance Contact Center Agent (Inbound/Outbound)

Direct Staffing Inc; Woodridge (IL); On-site; USD 42,981,000 - 51,577,000; Full time

Benefits offered by this job

Competitive pay

Health, vision, dental, life insurance

Paid holidays

Portable 401(k) plans

Recognition and incentive programs

Kelly Learning Center education access

Job summary

Kelly Services is seeking a Contact Center Customer Service Representative (Inbound/Outbound) in Woodridge, IL. This contract role focuses on handling calls for an insurance client, with emphasis on service quality and timely response.

Requirements include at least one year in a call center and HS/GED. Benefits and competitive pay are offered, with standard office hours in a traditional on-site setting.

Qualifications

• At least one year of Call Center, strong customer service experience.
• At least HS/GED.

Responsibilities

• Inbound/Outbound Call Center Representatives for Call Center Handles incoming calls orders, inquiries, complaints, etc.
• Places outbound calls regarding account status, complains, account collection, etc.
• Directs calls for further problem resolution, if necessary.

Skills

Customer service

Call center

Education

HS/GED

Job description

Kelly Services is seeking a Contact Center Customer Service Representative (Inbound/Outbound) in Woodridge, IL. This contract role focuses on handling calls for an insurance client, with emphasis on service quality and timely response.

Requirements include at least one year in a call center and HS/GED. Benefits and competitive pay are offered, with standard office hours in a traditional on-site setting.