Teller/Member Service Representative

LIBERTY FEDERAL CREDIT UNION; Evansville (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Bonus and incentive opportunities

Paid Holidays

Paid Time Off

Medical, Dental and Vision Insurance

401(k) retirement program with matching funds

Employer paid Group Term Life Insurance

Tuition Reimbursement Program

Job summary

A full-service credit union in Indiana is seeking a Full-Time Member Service Representative/Teller for its Burkhardt Office. Candidates should possess strong member service skills and confidentiality, with 1-2 years of cash handling experience preferred. Responsibilities include managing member transactions, providing exceptional service, and maintaining security and compliance. Benefits include paid time off, insurance, and a 401(k) retirement program.

Qualifications

• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• 1-2 years of cash handling experience is required.

Responsibilities

• Serve as the primary Member Service Representative (MSR).
• Meet member needs by maintaining knowledge of company products.
• Run various member transactions accurately.
• Learn to identify potential fraud situations.
• Strive to balance cash drawer each day.

Skills

Member service skills

Professionalism

Confidentiality

Cash handling experience

Education

High School diploma or GED

Job description

Liberty FCU, a full-service credit union, is currently seeking a Full-TimeMember Service Representative/Tellerfor the Burkhardt Office located at 1900 Hirschland Road, Evansville, IN. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Burkhardt Office hours of operation are Monday through Friday 8:00 a.m. – 6:00 p.m., and Saturday 8:00 a.m. – 1:00 p.m. Candidates must be available to work Saturdays on a rotating basis. If interested, please complete an employment application by clicking Apply.Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items and place holds on deposited funds when applicable.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member’s needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Answer member telephone inquiries.
  • Assist with vault duties as needed.
• Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information technology security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.

Equal employment opportunity, including veterans and individuals with disabilities.

PI277195400