Teller/Member Service Representative

Liberty Federal Credit Union; Kentucky; On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunities

Paid Holidays

Paid Time Off

Medical Insurance

Dental and Vision Insurance

401(k) with matching

Life Insurance

Job summary

Liberty Federal Credit Union is seeking a full-time Teller/Member Service Representative for the Blankenbaker Office in Louisville, KY. The MSR will handle deposits, withdrawals, loan payments, and transfers with accuracy and a high level of member service.

Candidates should have 1–2 years cash handling experience and prefer banking experience. Flexible schedule and occasional travel to other locations are required. Training may be conducted in Evansville, IN.

Qualifications

• HS diploma or GED required.
• 1–2 years cash handling experience preferred.
• Banking experience preferred.

Responsibilities

• Handle member transactions with accuracy and courtesy.
• Assist with deposits, withdrawals, loan payments, and transfers.
• Balance cash drawer daily and maintain cash controls.
• Provide friendly, confidential member service and answer inquiries.

Skills

Cash Handling

Customer Service

Cross-Sell

Banking Knowledge

Education

High School Diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Teller/Member Service Representative

Full Time Clerical BLANKENBAKER OFFICE, Louisville, KY, US

2 days ago Requisition ID: 3980

Liberty FCU, a full-service credit union, is seeking a full-time Member Service Representative/Teller for the Blankenbaker Office located at 721 Blankenbaker Pkwy, Louisville, KY, 40243. Candidates must possess excellent member service skills, professionalism and confidentiality. Previous financial institution experience is preferred. The Blankenbaker Office hours of operation are Monday - Thursday 9:00 a.m. - 5:00 p.m., Friday 9:00 a.m. - 6:00 p.m., and Saturday, 9:00 a.m. - 12:00 p.m. Candidates must be available to work Saturdays on a rotating basis. If applicable, an initial two-three week paid training program will be held in Evansville, IN. Approved travel expenses (hotel, meals, mileage, etc) will be included.

Duties and responsibilities include but are not limited to the following:

• Serve as a primary Member Service Representative (MSR).
  • Meet member needs by maintaining appropriate knowledge of all company products and services.
  • Run various member transactions such as deposits, withdrawals, loan payments, credit card payments, transfers, and shared branching transactions with a high degree of accuracy.
  • Determine acceptability of negotiable items place holds on deposited funds when appropriate.
  • Learn to identify potential fraud situations and take appropriate action to help protect the member and the Credit Union.
  • Learn to recognize member's needs and recommend appropriate products and services while providing quality member service.
  • Strive to balance cash drawer each day.
  • Strive to meet MSR cross sell goals and work to support all branch goals and initiatives.
  • Assist with processing night drop.
  • Assist in balancing branch cash machines.
  • Assist members in accessing safe deposit boxes.
  • Answer member telephone inquiries.
  • Represent the Credit Union to the members in a friendly, positive, and professional manner greeting members as they enter the branch.
• Demonstrate appropriate knowledge of company policies and procedures related to the MSR duties, including security and information security.
• Complete all required compliance training.
• Maintain a high level of confidentiality and security when dealing with member information and agree to shred all papers with confidential information.
• Prepare all daily work items for transfer to the appropriate departments.

Qualifications:

• Must have a HS diploma or GED and be at least 18 years of age.
• Must be able to work a flexible schedule and travel to other office locations when needed.
• Must be able to stand for long periods of time and do some heavy lifting.
• Must have 1-2 years of cash handling experience.
• Banking experience preferred.

Benefits and Compensation:

• Bonus and incentive opportunities
• Paid Holidays
• Paid Time Off (Vacation, Sick and Personal Days)
• Medical, Dental and Vision Insurance
• 401(k) retirement program with matching funds
• Employer paid Group Term Life Insurance, Short Term and Long Term Disability Insurance
• Tuition Reimbursement Program

Liberty FCU is an Equal Opportunity Employer, Minority/Female/Disability/Protected Veteran.