Call Center Associate — Growth, Tech & Excellence

Cellular Sales; Warrendale (Allegheny County); Hybrid; USD 23,000 - 34,000; Full time

Job summary

Cellular Sales is hiring a Call Center Representative to support our sales force with responsive customer service. You will handle inquiries by phone and text, follow scripts, and help generate leads to increase store traffic in a fast-paced environment.

Ideal candidates are detail-oriented, possess strong communication skills, and have experience in a call center or customer service role. A high school diploma or GED is required; college degree is a plus.

Qualifications

• High School diploma or GED required.
• Experience in a call center or customer service environment preferred.
• Proficient in Microsoft Office and data entry.
• Strong communication and interpersonal skills essential.

Responsibilities

• Follow up on distributed leads.
• Generate store traffic and contribute to the markets success.
• Handle customer inquiries both by phone and text.
• Support sales force by generating sales leads.
• Follow communication scripts when handing different topics.
• Research required information using available resources.
• Provide customers with product and service information.
• Candidates should be able to take feedback and criticism to improve productivity and character.

Skills

Customer service

Communication

Data entry

Typing (10 key)

Education

High School diploma or GED

Tools

Microsoft Office

Job description

Cellular Sales is hiring a Call Center Representative to support our sales force with responsive customer service. You will handle inquiries by phone and text, follow scripts, and help generate leads to increase store traffic in a fast-paced environment.

Ideal candidates are detail-oriented, possess strong communication skills, and have experience in a call center or customer service role. A high school diploma or GED is required; college degree is a plus.