Call Center Agent - This is not a remote role - MUST commute to Thousand Oaks

NVISION Eye Centers; Thousand Oaks (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

NVISION Eye Centers is seeking a customer-focused call center representative in Thousand Oaks to deliver outstanding patient experiences. The role emphasizes converting initial calls to consultations, handling diverse call types with empathy, and scheduling across multiple clinics.

The ideal candidate will have experience in a fast-paced call center, strong communication skills, and a patient-centric approach.

Qualifications

• 2+ years of experience in a high-volume call center (preferred).
• Ophthalmology knowledge is helpful but not required.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Ensure patients are booked for consultation during their first call to NVISION.
• Research and resolve issues to ensure patient retention and satisfaction.
• Schedule appointments across multiple centers with accurate data entry.
• Maintain knowledge of company products and customer service processes.

Skills

Call center experience

Multitasking

Customer service

Job description

Candidates must be located in Thousand Oaks

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, weprovidethe best patient experiencethrough the use ofthe latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctorsreferringtheir patients and trusting their own eyes to NVISION surgeons, NVVISION Eye Centers is the Eye Doctors’ #1 Choice®.

This positionis responsible forensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates frominitialphonecallto consultation as well as the handling of all other call types with empathy and a patient centric focus.

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Able to answer questions succinctly and professionally and evaluate when to escape.
• Ensure patients are booked for consultation during their first call to NVISION.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Place outbound calls timely and with enthusiasm to assist
• Research andresolveissuesto ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly - servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment work quickly and multi-task.
• 2+years of experiencein high volume call center preferred but willing to train the right person
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish)

USD $19.00/Hr. USD $23.00/Hr.