Remote Call Center Agent – Patient Experience & Scheduling

NVISION; United States; Remote; USD 29,000 - 34,000; Full time

Job summary

NVISION Eye Centers is seeking a remote US-based Call Center / Customer Care representative. The role focuses on delivering a great patient experience and converting calls to consultations across multiple NVISION locations.

You will handle inquiries, schedule appointments, and support patients with empathy and clear communication. Candidates with 2+ years in a high-volume call center and bilingual English/Spanish are preferred.

Qualifications

• 2+ years of experience in a high-volume call center.
• Ophthalmology experience would be helpful but not required.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Able to answer questions succinctly and professionally and evaluate when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Present in a professional and educated manner to all customers, patients, and Drs that call in.
• Place outbound calls timely and with enthusiasm to assist.
• Research and resolve issues to ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly – servicing multiple centers.
• Maintain knowledge of company products and customer service processes.
• Ability to handle a Call Center environment: work quickly and multi-task.

Skills

Call center experience

Bilingual English/Spanish

Ophthalmology knowledge

Job description

NVISION Eye Centers is seeking a remote US-based Call Center / Customer Care representative. The role focuses on delivering a great patient experience and converting calls to consultations across multiple NVISION locations.

You will handle inquiries, schedule appointments, and support patients with empathy and clear communication. Candidates with 2+ years in a high-volume call center and bilingual English/Spanish are preferred.