Front Desk Associate

Talentify; Santa Ana (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

NVISION Eye Centers is seeking a patient-focused front desk associate to be the first point of contact in a high-traffic ophthalmology office. You will manage phones, screen calls, confirm and reschedule appointments, and guide patients through the check-in process.

Responsibilities include coordinating patient files, obtaining authorizations, scanning insurance cards, and ensuring accurate documentation. A positive attitude and commitment to an exceptional patient experience are essential.

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred.
• High School Diploma or equivalent.
• Desire to provide an exceptional patient experience.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures proper documentation in each file.
• Greets patients upon arrival and guides them through the initial steps of the consultation process.
• Obtains authorizations for medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Prepares charts for next day's appointments.
• Greets patients, completes paperwork, and informs them of the process flow.
• Handles center correspondence with clear, honest, and respectful communication.

Skills

Ophthalmology experience

Healthcare experience

Customer service

Education

High School Diploma or equivalent

Job description

Overview

NVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states, including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, we are dedicated to providing the best patient experience through the use of the latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctors referring their patients and trusting their own eyes to NVISION surgeons, NVISION Eye Centers is the Eye Doctors' #1 Choice®.

This position is primarily responsible for acting as the first point of contact for all patients in a high traffic medical office. Duties include phone management, initial screening of calls to determine information that is needed, confirming and rescheduling appointments. The position will be responsible for coordinating patient files and ensuring that proper documentation is in each file. They will be an intricate part of the flow of the center and responsible for making sure that each patient is seen in a timely manner by performing the following duties.

Responsibilities

• Manages phones, screens calls to determine information that is needed, confirms and reschedules appointments.
• Coordinates patient files and ensures that proper documentation is in each file.
• Greets patients in an enthusiastic manner as they arrive and guides them through the initial steps of the consultation process.
• Obtains authorizations for any medical patients.
• Scans and enters insurance cards and ensures accuracy of information.
• Audits invoices against purchase orders, researches discrepancies, and approves for payment.
• Investigates problems with obtaining payment for bills.
• Makes concrete attempts to add value or to make improvements for the customer and acts on behalf of the customer being served to promote fair and timely internal resolution of issues.
• Prepares charts for next day's appointments.
• Greets patients, has them complete the proper paperwork and informs them of the process flow, by communicating clearly with the customer regarding expectations.
• Handles center correspondence by possessing the ability to convey a concise, honest and respectful message in written and verbal communications.

#NvisionHP

Qualifications

• 2+ years Ophthalmology experience or healthcare experience preferred
• High School Diploma or equivalent
• Desire to provide an exceptional patient experience

Min

USD $23.00/Hr.

Max