Ophthalmology Call Center Specialist for Patient Experience

NVISION Eye Centers; Thousand Oaks (CA); On-site; USD 26,000 - 32,000; Full time

Job summary

NVISION Eye Centers is seeking a customer-focused call center representative in Thousand Oaks to deliver outstanding patient experiences. The role emphasizes converting initial calls to consultations, handling diverse call types with empathy, and scheduling across multiple clinics.

The ideal candidate will have experience in a fast-paced call center, strong communication skills, and a patient-centric approach.

Qualifications

• 2+ years of experience in a high-volume call center (preferred).
• Ophthalmology knowledge is helpful but not required.
• Bilingual in English/Spanish is a plus.

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Ensure patients are booked for consultation during their first call to NVISION.
• Research and resolve issues to ensure patient retention and satisfaction.
• Schedule appointments across multiple centers with accurate data entry.
• Maintain knowledge of company products and customer service processes.

Skills

Call center experience

Multitasking

Customer service

Job description

NVISION Eye Centers is seeking a customer-focused call center representative in Thousand Oaks to deliver outstanding patient experiences. The role emphasizes converting initial calls to consultations, handling diverse call types with empathy, and scheduling across multiple clinics.

The ideal candidate will have experience in a fast-paced call center, strong communication skills, and a patient-centric approach.