Call Center Agent

NVISION Eye Centers; United States; Remote; USD 26,000 - 32,000; Full time

Job summary

NVISION Eye Centers is a leading ophthalmology provider in the United States with clinics across multiple states. We seek a patient-centric call center specialist to ensure outstanding service for every caller and to help convert calls into consultations.

The role focuses on handling high-volume inquiries, scheduling efficiently across centers, and improving patient satisfaction. Competitive hourly pay and growth opportunities are available within a premier eye care organization.

Qualifications

• 2+ years of experience in a high-volume call center.
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish).

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Evaluate questions succinctly and determine when to escalate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Present in a professional manner to all customers, patients, and doctors who call.
• Place outbound calls timely and with enthusiasm to assist.
• Research and resolve issues to ensure patient retention and satisfaction.
• Handle multi-center scheduling and maintain knowledge of company products and processes.

Skills

Call center experience

Bilingual English/Spanish

Job description

OverviewNVISION® Eye Centers is one of the largest ophthalmology providers in the U.S., with over 100 centers across five states including California, Oregon, Arizona, Texas, and Utah. An innovative leader in ophthalmology, weprovidethe best patient experiencethrough the use ofthe latest technology and treatment by the most talented and experienced surgeons in the industry. With more than 3,000 eye doctorsreferringtheir patients and trusting their own eyes to NVISION surgeons, the company is the Eye Doctors’ #1 Choice®.

This positionis responsible forensuring the consistent delivery of a great patient experience that exceeds the expectations of our callers and our clinic locations. This role will ensure company success by raising conversion rates frominitialphonecallto consultation as well as the handling of all other call types with empathy and a patient centric focus.

Responsibilities

• Answer telephone promptly in a polite and professional manner and exceed patient satisfaction.
• Able to answer questions succinctly and professionally and evaluate when to elevate.
• Ensure patients are booked for consultation during their first call to NVISION.
• Presents in a professional and educated manner to all customers, patients, and Dr.'s that call in.
• Place outbound calls timely and with enthusiasm to assist
• Research andresolveissuesto ensure patient retention and satisfaction.
• Use sound judgment and empathy in handling calls, especially with upset patients.
• Schedule appointments correctly – servicing multiple centers.
• Maintains knowledge of company products and customer service processes
• Ability to handle a Call Center environment: work quickly and multi-task.

Qualifications

• 2+years of experiencein high volume call center preferred but willing to train the right person
• Ophthalmology experience would be helpful but not required.
• Bilingual is a plus (English/Spanish)

MinUSD $19.00/Hr.MaxUSD $23.00/Hr.

Originally posted on Himalayas