Call Center Agent I, Central Access Services

Olympic Medical Center; Port Angeles (WA); On-site; USD 26,000 - 39,000; Full time

Job summary

Olympic Medical Center in Port Angeles, WA is seeking a front desk/call center assistant to provide excellent customer service, manage calls and messages, and schedule appointments for provider-based clinics and hospital outpatient departments.

The role requires a High School diploma or GED; prior reception/call center experience and familiarity with medical terminology are preferred. This on-site position may include weekend coverage and benefits as part of the hospital’s service program.

Qualifications

• High School diploma or GED required.
• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.

Responsibilities

• Provides excellent customer service according to Olympic Medical Center standards.
• Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
• Schedules appointments.
• Answers inquiries.

Skills

Customer service

Call center

Medical terminology

Education

High School diploma or GED

Tools

EHR

Job description

About Olympic Medical Center

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

Fte

100%

WORK SHIFT

Days

Pay Range

$19.62 - $27.66

SHIFT DIFFERENTIALS/PREMIUMS

Weekend & Holiday Shifts: No

On Call Shifts: No

Job Description

Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.

Education

• High School diploma or GED required.

Experience

• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.

LICENSURE/CREDENTIALS

None.

Benefits Information

Equal Employment Opportunity (EEO) Statement

Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.