Call Center Agent I, Central Access Services

Clallam County Public Hospital District No. 2 (DBA Olympic Medical Center); United States; On-site; USD 27,000 - 38,000; Full time

Job summary

Olympic Medical Center on Washington State's North Olympic Peninsula is seeking a customer service focused team member for the central call center. You will manage incoming calls, route messages, and schedule appointments across provider clinics and hospital outpatient departments.

Required is a high school diploma; prior customer service or call center experience and familiarity with medical terminology are preferred. This 100% FTE day shift position offers competitive pay and benefits.

Qualifications

• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.

Responsibilities

• Provides excellent customer service according to Olympic Medical Center standards.
• Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
• Documents telephone messages into EHR and routes them to appropriate departments.
• Schedules appointments.
• Answers inquiries.

Skills

Customer Service

Reception

Call Center experience

Education

High School diploma or GED

Job description

ABOUT OLYMPIC MEDICAL CENTER:

Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination!

FTE: 100% WORK SHIFT Days PAY RANGE: $19.62 - $27.66 UNION: SHIFT DIFFERENTIALS/PREMIUMS: Weekend & Holiday Shifts: No On Call Shifts: No

JOB DESCRIPTION

• Provides excellent customer service according to Olympic Medical Center standards.
• Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned.
• Documents telephone messages into EHR and routes them to appropriate departments.
• Schedules appointments.
• Answers inquiries.

EDUCATION

• High School diploma or GED required.

EXPERIENCE

• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.

LICENSURE/CREDENTIALS

• None.

BENEFITS INFORMATION

Click here for information about our benefits.

Equal Employment Opportunity (EEO) Statement: Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.

Olympic Medical Center, the largest employer in Clallam County, has a wide variety of employment opportunities. We welcome you the opportunity to join our team of highly-trained and experienced staff! We offer excellent benefits, competitive salaries and an intentional culture that represents respect and appreciation for all of our employees. OMC cares and is an eligible employer for Public Service Loan Forgiveness and other loan forgiveness programs. For more information about our benefits, click here! Contact us: [e-mail] For answers to some frequently asked questions, click here. Learn about our Career Pathways Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to myriad opportunities for outdoor enthusiasts, and a great place to live, work, play and raise a family. I find the staff and employees very caring and open, and I'm thrilled that there was an opening in my specialty to be able to come here. - Dr. Zina Hajduczok

There is no better illustration of the value that rural facilities provide to their communities than the annual identification and recognition of the top-performing rural facilities. Each year, the rural hospitals are analyzed through the lens of the Chartis Rural Hospital Performance INDEX, the industry’s most comprehensive and objective assessment of rural hospital performance in the United States. Family and Medical Leave Act (FMLA) Equal Employment Opportunity (EEO) Equal Polygraph Protection Act (EPPA) Non-discrimination Patient Rights HIPAA