Call Center Agent I, Central Access Services

Olympic Medical; Port Angeles (WA); On-site; USD 28,000 - 39,000; Full time

Job summary

Olympic Medical Center in Port Angeles is seeking a Call Center Agent I to provide excellent customer service for clinics and hospital departments. You will manage incoming calls, document messages into the EHR, and route them to the appropriate teams.

This full-time role requires a high school diploma or GED, and experience in customer service or call centers is preferred; knowledge of medical terminology is a plus. Join us on the beautiful North Olympic Peninsula for a stable, rewarding career.

Qualifications

• High School diploma or GED required.
• Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.
• Experience with documenting messages in an EHR is a plus.

Responsibilities

• Provides excellent customer service to callers in line with Olympic Medical Center standards.
• Manages incoming phone calls and messages for OMP provider clinics and Hospital Outpatient Departments.
• Documents telephone messages into the EHR and routes them to appropriate departments.
• Schedules appointments and answers inquiries.
• Maintains accurate information and ensures timely follow-up as needed.

Skills

Customer Service

Reception

Call Center Experience

Education

High School diploma or GED

Job description

## Call Center Agent I, Central Access ServicesApplylocations: Port Angelestime type: Full timeposted on: Posted Todayjob requisition id: JR-11951**ABOUT OLYMPIC MEDICAL CENTER:**Imagine working on Washington State’s beautiful North Olympic Peninsula where recreational opportunities abound. Whether you enjoy hiking, camping, fishing, kayaking or cycling, the Olympic Peninsula is home to numerous adventures for outdoor enthusiasts. It's a great place to live, work, play and raise a family. Bordered by the scenic Olympic National Park, the Strait of Juan de Fuca and the Pacific Coast - with Seattle and Victoria, BC just a ferry ride away - you won’t find a better location. You’ll receive a competitive salary, excellent benefits plus an amazing PNW lifestyle – a perfect combination! **FTE:**100%**WORK SHIFT**Days**PAY RANGE:**$19.62 - $27.66**UNION:****SHIFT DIFFERENTIALS/PREMIUMS:****Weekend & Holiday Shifts:** No**On Call Shifts:** No**JOB DESCRIPTION:**Provides excellent customer service according to Olympic Medical Center standards. Manages incoming phone calls and messages from a central call center for all OMP provider-based clinics and Hospital Outpatient Departments, as assigned. Documents telephone messages into EHR and routes them to appropriate departments. Schedules appointments. Answers inquiries.***EDUCATION**** High School diploma or GED required.***EXPERIENCE**** Customer Service, Reception or Call Center experience preferred; knowledge of medical terminology preferred.***LICENSURE/CREDENTIALS***None.**BENEFITS INFORMATION:**Click here for information about our benefits.**Equal Employment Opportunity (EEO) Statement:**Olympic Medical Center is an Equal Opportunity Employer that values workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, or protected veteran status and will not be discriminated against on the basis of disability. For more information, please visit www.eeoc.gov.