Call Center Agent

Merixcen; New York (NY); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Paid training

Full-time employment

Career growth opportunities

Supportive team environment

Mentorship and ongoing development

Job summary

Merixcen is seeking a Call Center Agent in New York to handle inbound customer interactions and ensure a professional, positive experience for every caller. The role emphasizes listening, accurate information delivery, and collaboration with the team.

The position offers full-time hours, paid training, and opportunities for career growth in a supportive environment.

Qualifications

• High school diploma or equivalent.
• Strong verbal communication and active listening skills.
• Customer-focused attitude and professional demeanor.
• Ability to work well in a team environment.
• Comfortable learning new computer-based systems.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Listen carefully to customer questions and concerns
• Provide accurate information regarding available services and customer inquiries
• Assist customers with routine issues and requests
• Identify appropriate solutions and take the necessary steps to resolve customer concerns
• Meet established customer service and quality expectations
• Work collaboratively with team members and supervisors

Skills

Verbal communication

Active listening

Customer-focused

Problem-solving

Teamwork

Bilingual English/Spanish

Education

High school diploma

Job description

Position Overview

We are looking for a motivated and professional Call Center Agent to join our NY team. The representative will handle inbound customer interactions, answer questions, assist with service-related concerns, and help ensure every customer receives a professional and positive experience.

Responsibilities

• Handle inbound customer calls in a professional and courteous manner
• Listen carefully to customer questions and concerns
• Provide accurate information regarding available services and customer inquiries
• Assist customers with routine issues and requests
• Identify appropriate solutions and take the necessary steps to resolve customer concerns
• Meet established customer service and quality expectations
• Work collaboratively with team members and supervisors

Qualifications

• High school diploma or equivalent
• Strong verbal communication and active listening skills
• Professional and customer-focused attitude
• Good problem-solving abilities
• Comfortable learning new computer-based systems
• Reliable attendance and strong work ethic
• Ability to work effectively in a team environment
• English/Spanish bilingual skills are a plus

What We Offer

• Competitive hourly pay
• Paid training
• Full-time employment
• Career growth opportunities
• Supportive team environment
• Mentorship and ongoing development