Call Center Agent

Edurake; Town of Florida (NY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Paid training

Career advancement opportunities

Professional development programs

Supportive team environment

Hands-on customer service experience

Performance-based growth opportunities

Employee recognition programs

Ongoing mentorship and coaching

Job summary

Edurake is seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement initiatives.

The role emphasizes strong communication and a friendly, professional demeanor, with opportunities to learn, grow, and contribute to customer satisfaction within a supportive team environment.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer concerns and service requests.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Communicate customer feedback and recurring questions to team members.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Skills

Verbal communication

Active listening

Customer-focused attitude

Professional demeanor

Problem solving

Organizational skills

Multitasking

Phone communication

Education

High school diploma or equivalent

Job description

About Us

We were born to make customer service feel less mechanical and more human.

We become part of every brand with care, discipline, and curiosity. We learn its language, understand its challenges, and turn every interaction into an opportunity to build trust.

Job Summary

We are seeking a motivated Call Center Agent to assist customers, answer questions, provide product and service information, and support customer engagement initiatives. This role is ideal for individuals with strong communication skills who enjoy helping people and developing valuable customer service and professional experience.

Responsibilities

• Respond to customer inquiries in a friendly and professional manner.
• Provide accurate and helpful information based on customer inquiries.
• Assist with routine customer concerns and service requests.
• Recommend appropriate products or services based on customer needs.
• Follow up with customers and prospective customers when appropriate.
• Support customer satisfaction and relationship-building initiatives.
• Communicate promotional information clearly and professionally.
• Assist with customer outreach and lead generation activities.
• Maintain accurate records of customer conversations and follow-ups.
• Communicate customer feedback and recurring questions to team members.
• Collaborate with colleagues to meet customer service and performance goals.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Customer-focused attitude.
• Comfortable communicating with customers by phone.
• Strong problem-solving abilities.
• Good organizational and multitasking skills.
• Reliable, adaptable, and motivated to learn.
• Previous call center, customer service, retail, hospitality, or sales experience is a plus but not required.

Benefits

• Paid training
• Career advancement opportunities
• Professional development programs
• Supportive team environment
• Hands-on customer service experience
• Performance-based growth opportunities
• Employee recognition programs
• Ongoing mentorship and coaching