Call Center Agent

Zolidco; Los Angeles (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive training

Professional development

Supportive workplace

Career growth opportunities

Job summary

Zolidco in Los Angeles is seeking a professional Call Center Agent to communicate with customers, answer questions, and provide helpful support by phone. This entry-level role suits individuals who enjoy helping people, solving routine concerns, and developing strong customer service skills.

We offer comprehensive training, a supportive team, and opportunities for career growth in a collaborative environment. Training provided and a friendly work culture await you at Zolidco.

Qualifications

• Excellent verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Strong customer service and problem-solving abilities.
• Ability to multitask and remain organized.
• Comfortable communicating with customers by phone.
• Basic computer and data entry skills.
• Ability to work effectively in a team environment.
• Reliable and dependable work ethic.
• Previous call center or customer service experience is helpful but not required.
• Entry-level candidates are welcome; training provided.

Responsibilities

• Handle incoming customer calls professionally and courteously.
• Provide accurate information about products, services, and general inquiries.
• Listen to customer needs and assist with routine questions and requests.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns within established guidelines.
• Escalate complex issues to the appropriate team member when necessary.
• Make follow-up calls when required.
• Follow established communication and customer service procedures.
• Work with team members to provide consistent and efficient customer support.

Skills

Verbal communication

Active listening

Customer service

Problem solving

Multitasking

Team player

Phone support

Data entry

Reliability

Organizational skills

Education

High school diploma or equivalent

Job description

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Introduction

We are seeking a professional and motivated Call Center Agent to communicate with customers, answer questions, and provide helpful support by phone. This position is ideal for individuals who enjoy speaking with people, solving routine concerns, and developing strong customer service skills.

Responsibilities

• Handle incoming customer calls professionally and courteously.
• Provide accurate information about products, services, and general inquiries.
• Listen to customer needs and assist with routine questions and requests.
• Document customer interactions and maintain accurate records.
• Resolve customer concerns within established guidelines.
• Escalate complex issues to the appropriate team member when necessary.
• Make follow-up calls when required.
• Follow established communication and customer service procedures.
• Work with team members to provide consistent and efficient customer support.

Qualifications

• Excellent verbal communication and active listening skills.
• Friendly, patient, and professional demeanor.
• Strong customer service and problem-solving abilities.
• Ability to multitask and remain organized.
• Comfortable communicating with customers by phone.
• Basic computer and data entry skills.
• Ability to work effectively in a team environment.
• Reliable and dependable work ethic.
• Previous call center or customer service experience is helpful but not required.
• Entry-level candidates are welcome; training provided.

What We Offer

• Competitive compensation.
• Comprehensive training and professional development.
• Supportive and collaborative workplace.
• Opportunities for career growth and advancement.
• Valuable experience in customer service and professional communications.