Call Center Agent

Zolidco; Cincinnati (OH); Híbrido; USD 2.066.000 - 2.755.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Customer communication skills training

Supportive team environment

Professional development opportunities

Opportunities for career advancement

Competitive compensation

Descripción de la vacante

Zolidco in Cincinnati is seeking a Call Center Agent to handle incoming calls, answer questions, and assist with routine service requests. You will communicate clearly, listen attentively, and maintain a professional demeanor on every call.

The position offers paid training, development opportunities, and a supportive team environment, with competitive compensation and potential for career advancement.

Formación

• High school diploma or equivalent.
• Clear verbal communication and active listening.
• Friendly, patient, and professional demeanor.
• Ability to remain composed during challenging conversations.
• Strong attention to detail and accurate recordkeeping.
• Comfortable handling phone-based customer interactions.
• Previous call center, customer service, retail, or hospitality experience is an advantage.

Responsabilidades

• Answer incoming calls and respond to customer inquiries.
• Provide accurate information about products, services, and promotions.
• Listen to customer needs and help identify appropriate next steps.
• Assist with routine questions, requests, and concerns.
• Record relevant details from customer interactions.
• Complete follow-up calls when needed.
• Maintain a courteous and professional telephone manner.
• Meet established service quality and productivity expectations.
• Share recurring customer questions or feedback with supervisors.

Conocimientos

Verbal communication

Active listening

Professional demeanor

Attention to detail

Phone-based interactions

Customer service experience

Educación

High school diploma or equivalent

Descripción del empleo

About Us

Ourmission is to empower brands through strategic marketing and meaningfulcustomer engagement. We pride ourselves on our values of integrity,innovation, and a results-driven mindset.

Position Summary

We are hiring a Call Center Agent to handle incoming customer calls, answer questions, and assist with routine service requests. The ideal candidate communicates clearly, listens carefully, and remains professional when assisting customers over the phone.

Responsibilities

• Answer incoming calls and respond to customer inquiries
• Provide accurate information about products, services, and promotions
• Listen to customer needs and help identify appropriate next steps
• Assist with routine questions, requests, and concerns
• Transfer or esc…? Wait there is a line after this:
• Transfer or esc…?
• Record relevant details from customer interactions
• Complete follow-up calls when needed
• Maintain a courteous and professional telephone manner
• Meet established service quality and productivity expectations
• Share recurring customer questions or feedback with supervisors

Qualifications

• High school diploma or equivalent
• Clear verbal communication and active listening skills
• Friendly, patient, and professional demeanor
• Ability to remain composed during challenging conversations
• Strong attention to detail and accurate recordkeeping
• Comfortable handling phone-based customer interactions
• Previous call center, customer service, retail, or hospitality experience is an advantage

Benefits

• Paid training
• Customer communication skills development
• Supportive team environment
• Professional development opportunities
• Opportunities for career advancement
• Competitive compensation