Front Office Supervisor

Great Eastern Resort Management, Inc.; McGaheysville (VA); On-site; USD 18,000 - 23,000; Full time

Job summary

Massanutten Resort in McGaheysville, VA is seeking a Front Office Supervisor to lead the Front Desk & Concierge teams, coach staff, and uphold service standards. The position focuses on daily operations, staff development, and effective guest issue resolution to maintain a guest‑centric experience.

Ideal candidates bring prior customer service experience, a high school diploma, and a readiness to guide teams evenings and weekends.

Qualifications

• Experience in customer service and a friendly, guest-focused approach.
• High school diploma or equivalent required.
• 18 years of age or older at hire.
• Preferred supervisory experience and familiarity with hotel software.

Responsibilities

• Direct and support daily Front Desk & Concierge operations.
• Monitor staff to ensure effective task completion.
• Oversee complaint resolution efforts.
• Reconcile daily cash deposits.
• Oversee frontline employee performance analysis.
• Serve as liaison between management and front-line employees.
• Assist in training and development of front-line associates.
• Other duties as assigned by management.

Skills

Customer service

Team leadership

Education

High school diploma

Tools

Hotel CRM

PMS

POS software

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

The Front Office Supervisor serves as a strategic liaison between management and staff to lead, coach, and support the Front Desk & Concierge teams. The Supervisor directs daily operations, professionally develops associates, oversees performance analysis, and supports company initiatives. As a team leader, the Supervisor leverages interdepartmental communication and training to cultivate a team-oriented, service-focused work culture. Additionally, the Supervisor demonstrates the highest level of service and the ability to effectively resolve guest concerns. Ideal candidates must possess a friendly disposition with a desire to lead and serve others.

Required

• Previous experience in customer service
• High school diploma or equivalent
• Must be at least 18 years old

Preferred

• Prior supervisory experience
• Prior experience with hotel CRM, PMS, and POS software
• Valid driver’s license and approved DMV record

Job-Type: Full-Time

Typical Schedule

Days:

• Days vary from week to week
  • Including evenings and weekends

Hours:

• Varies, including evenings and weekends
  • 30 to 39 hours a week

Compensation:

• Pay: $15.00/Hour

Core Responsibilities

• Direct and support daily Front Desk & Concierge operations
• Monitor staff to ensure effective task completion
• Oversee complaint resolution efforts
• Reconcile daily cash deposits
• Oversee frontline employee performance analysis
• Serve as liaison between management and front-line employees
• Assist in training and development of front-line associates
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.