WaterPark Guest Services Agent

Great-Eastern-Waterpark-LLC; McGaheysville (VA); On-site; USD 15,000 - 21,000; Part time

Job summary

Massanutten WaterPark in McGaheysville, VA is seeking a friendly Guest Services Agent to assist with check-ins, wristbands, and guest information. The role requires excellent customer service, assistance with retail and admissions, and handling calls with a positive attitude.

Prior public-facing experience is preferred, and the position is seasonal with varying shifts, including weekends and evenings. The position pays $12.77 per hour and requires at least 16 years old, good communication, and

Qualifications

• Must be at least 16 years old.
• Ability to multi-task across guest services.
• Ability to communicate effectively with guests of all ages.

Responsibilities

• Greet guests promptly at the WaterPark entrance.
• Explain WaterPark and resort amenities to guests.
• Answer incoming calls and direct to proper location.
• Process purchases at the Siriusware POS for retail and admissions.
• Reconcile cash drawer at end of shift.
• Perform other duties as assigned by management.

Skills

Multi-tasking

Communication

Job description

Massanutten Resort
McGaheysville, VA 22840, USA

Description

Job Summary

WaterPark Guest Services Agents are the first friendly faces guests see when they enter Massanutten WaterPark. They are responsible for assisting guests with check-in process and providing the correct wristband for admission. Must also provide excellent customer service while assisting with retail sales and admissions, answering incoming calls, and providing information about the WaterPark. Knowledge of and adherence to Massanutten Waterpark’s company core values and mission statement are vitals keys to success in this position. Will also be responsible for offering assistance to the needs and requests of all guests and ensure guest needs are met in a timely and efficient manner. Must conduct self in a friendly and attentive manner during all guest encounters. Prior experience in working with the public is preferred and excellent communication skills are a must.

Required

• Must be at least 16
• Ability to multi-task
• Ability to communicate effectively with guests of all ages

Preferred

Job-Type: Seasonal

Typical Schedule

Days:

• Varies, including weekends, holidays required as needed

Hours:

• Varies, including evenings

Compensation

• Pay: $12.77/Hour

Core Responsibilities

• Greet guests in a timely manner
• Assist guests in learning about WaterPark and resort amenities
• Answering incoming calls to the WaterPark and directing them to the proper location
• Process purchases of retail and admissions through Siriusware Point of Sale
• Reconcile cash drawer and the end of shift
• Other duties as assigned by management

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.